Refund Policy

At Toolsurf, we want you to be completely satisfied with our group buy SEO tools service. Please read our refund policy carefully before making a purchase.

Single Tool Purchases

We offer a full refund within 24 hours of purchase if the following conditions are met:

  • The single tool you purchased is not working as expected.
  • No tool update or fix has been provided within 24 hours of your report.

To request a refund for a single tool purchase, please contact our support team within 24 hours of your purchase with details of the issue you are experiencing.

Subscription Plans (Lite, Agency & Advance)

Refunds are not available for Lite, Agency, and Advance subscription plans. We guarantee that all tools included in these packages will be fully functional. If any tool in your plan is not working, our team will resolve the issue promptly.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Account banned due to violation of our terms of service (e.g., account sharing, using proxy/VPN, multiple IP logins, abusive behavior).
  • Chargebacks or disputes filed without first contacting our support team.
  • Requests made after 24 hours of the original purchase date (for single tools).
  • Change of mind — if the tool is working as described but you no longer need it.

How to Request a Refund

  1. Contact us via our Contact Page or through live chat.
  2. Provide your order ID, registered email, and a description of the issue.
  3. Our support team will review your request and respond within 24 hours.
  4. If approved, refunds are processed to your original payment method within 3-5 business days.

Trial Purchases

We offer a 1-day trial starting at $1 so you can test our service before committing to a full subscription. We strongly recommend using the trial to evaluate our tools before making a larger purchase.

Important Notes

  • Threatening to open a dispute or chargeback instead of contacting support will result in account suspension.
  • All refund decisions are final and made at the discretion of the Toolsurf team.
  • This policy applies to purchases made on www.toolsurf.com only.

Contact Us

If you have any questions about our refund policy, please reach out to us:

Last updated: February 14, 2026